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KEEP ALL PACKAGING MATERIALS - WE WILL NOT ACCEPT PRODUCTS SHIPPED TO US FOR RE-CONING OR REPAIR IN INFERRIOR PACKAGING. OUR PRODUCTS ARE HEAVY AND REQUIRE PROPER PROTECTION, NOT BUBBLE WRAP AND FOAM PEANUTS. WE ARE HERE TO BUILD GREAT PRODUCTS, NOT DEAL WITH SHIPPING CLAIMS.
SHIPPING CLAIMS:
All shipments that are damaged in transit must be reported to us within 24 hours after receiving shipment. We highly recommend inspecting every package & product before signing for them or immediately after receiveing. If damage is found take pictures for future reference and claims process.
Do NOT fill out RA# form for shipping claims. CONTACT US
SUBJECT: Shipping Damage
NOTES- Include the following in the note area:
Number of damaged units
Damage products Model number(s)
Ship to Name (if different that the name on this contact form)
Date products were recevied
WE RECOMMEND COPYING AND PASTING THE ABOVE NEEDED INFO INTO THE NOTES OF THE CONTACT FORM AND THEN FILL IN THE INFORMATION SO NOTHING IS FORGOTTEN. CLAIMS MISSING INFORMATION WILL CAUSE DELAY AND RISK CLAIM LOSS.
1 YEAR LIMITED WARRANTY:
All brand new FU Audio subwoofers are covered by a 1 year limited warranty if purchased from FUaudio.com. Warranty starts from the date of the original purchase. This warranty does not cover, bstock, blems, recones, used, improper installation, accidental damage, misuse, abuse, improper wiring, operation of unit outside of listed specifications, or any product that has been modified or repaired by anyone other than FU Audio. This warranty does not cover burnt voice coils, locked up subwoofers/seized coils, or other damage from to much power, clipping or any other form of abuse or improper amplifier adjustments - re-cones for all products are available for sale in these cases. Any Specificications or parts used on equipment are subject to change with out notification and are at the descretion of the manufacturer.
Warranty on subwoofers is NOT transferrable.
An RA# is required for all warranty/non-warranty returns. All returns must be sent freight prepaid to FU Audio and be accompanied by the original Paypal sales invoice or receipt. At the sole discretion of FU Audio your subwoofer will be either repaired or replaced.
Products returned to FU Audio without a Return Authorization Form shall not have any action taken until the customer supplies such a form. Products held for 90 days without submission of a Return Authorization Form will be considered abandoned.
If no defect is found and the unit must be shipped back the customer is responsible for return freight, if the unit is truly defective the replaced or repaired unit will be shipped back prepaid. In the event of shipping damage due to improper packaging of the return the customer is liable for the cost of all damages, necessary repairs, or replacement. Be sure to properly pack your return! Further shipping details and address will be sent to you with the RA#.
This warranty is limited to FU Audio equipment only. It does not extend to any other equipment or product connected to or operated in conjunction with this product. We are not responsible from any damage to other equipment or product arising from use of this FU Audio product. In no event will FU Audio be liable for incidental, consequential, or other damages resulting from the use of this product, this includes but is not limited to, damage of hearing, property or person, damage based upon inconvenience or on loss of use of the product, and to the extent permitted by law, damages for personal injury. This warranty gives you specific legal rights, and you may have other rights, which vary from state to state. This warranty applies to products sold and used in the United States of America.
KEEP ALL PACKAGING MATERIALS - WE WILL NOT ACCEPT PRODUCTS SHIPPED TO US FOR RE-CONING OR REPAIR IN INFERRIOR PACKAGING. OUR PRODUCTS ARE HEAVY AND REQUIRE PROPER PROTECTION, NOT BUBBLE WRAP AND FOAM PEANUTS. WE ARE HERE TO BUILD GREAT PRODUCTS, NOT DEAL WITH SHIPPING CLAIMS.
